Do you ship to my country?
Yes, we have free shipping worldwide.
What are the shipping fees?
For retail customers, shipping is always free, no matter where you live or how much you order.
Wholesale customers, please visit our wholesale page.
What kind of shipping do you use?
We use Post Optimal or Fedex. Fedex for shipments over 500 grams for USA and Canada, post optimal for the rest of the world and shipmetns under 500 grams for the US and Canada
Where do my items ship from? How long until they're shipped?
All orders ship from our warehouse in Zatec, Czech Republic. Orders normally ship the first working day after you order
When can I expect my items?
The following shipping times are general estimates only.
Europe: Normally 1 week
USA and Canada over 500 grams: 1-2 weeks
USA and Canada under 500 grams: 1-3 weeks
Other countries: 1-3 weeks
DraculaClothing is not responsible for any delays caused by the courier service or customs. DraculaClothing is not responsible for any taxes or custom fees that may occur. Please contact your local customs agent if you are unsure of the rules in your country.
How can I track my order?
Log in to your account, go to "my orders", and click on "shipments". You will find the tracking number and a link to track your package.
Customers located in the US can find more detailed tracking information at usps.com once the package reaches the United States for packages shipped with Post Optimal
I don't have a credit card or PayPal account. Can I still place an order?
Yes, you can also pay by bank transfer. Please send us an email at email@example.com with your shipping address, phone number, and items you'd like to purchase, and we'll prepare an invoice for you.
Got a question we haven't already answered?
You can send us an email at firstname.lastname@example.org, or write us a message on Facebook, but please don't do both :) We typically respond to messages within 1-3 business days.
Can I contact you by phone?
We don't have a customer support line - we are a small company with customers located all over the world (and in different time zones).