Refund policy

Return rules summary

  • Returns accepted 30 days after delivery
  • Customer provides return shipping 

  • No restocking fee

You can return goods within 30 days of delivery for a refund or exchange. 

For a refund or exchange, you will have to ship it to us in Zatec, Czechia at your own cost.

We offer alternative return solutions that can save you time and money.

For all UPS shipments, we cover 50% of the return shipping cost, allowing you to purchase a return label at half price.

If you would rather keep the item and sell it locally, we can offer a replacement item at a 30% discount instead.

Please contact us by email and we’ll be happy to discuss the best option for you.

If you need to return an item to us you simply send an email to post@dracula.clothing providing the following details:

Order number:

Item(s) you wish to return:

Reason(s) for return:

(you don't have to give us a reason, but all feedback is greatly valued)

We will reply, with full instructions on how to return the item(s). Please wait for our reply before sending goods back to us because unexpected returns (where these steps have not been followed) can result in delays, or even mean that your return isn't received by us.

Or 

Start a return or cancellation directly through your account orders page

Please only use this option if you wish to arrange the return shipment yourself rather than using one of our discounted return options.

 

If the goods are faulty, please send us a photo of the product. If it is clear from the picture that this is a manufacturing error that is not repairable, we will send you a new one free of charge. If it is repairable, we will give a partial refund or a rebate for your next order. The DraculaClothing tag must be visible in the picture.

Please note the following exceptions to our returns policy:

Where the item is returned to us in a used condition, we will not issue a refund. Any items that have been worn, washed, marked, damaged in any way, or affected by odours - including cigarette smoke, are non-returnable. We also do not accept returns on underwear, but we can send you a replacement at half price. 

DraculaClothing cannot accept responsibility for the damage or loss of packages or products sent back to us by a customer, so we recommend that you opt for insured, trackable shipments, so that you can get refunded by the courier. Please ensure all parcels are clearly labelled and securely sealed before posting.

We take so much care when packing your order, please take the same care when returning your items to us by folding garments neatly to avoid unnecessary creasing which can cause irreparable damage to some fabrics.

Luckily, because we only sell high quality, well-made pieces, the vast majority of our returns are size exchanges. So, please don't forget we offer expert, friendly advice via email. If you are unsure of what size to buy, please feel free to contact us before placing your order. We normally reply to e-mails within one working day. 

If the exchange rate changes between the date of purchase and the date of refund, you will see a discrepancy in the amount refunded. This is governed by the banks and totally beyond our control, and may result in you being refunded more or less than you originally paid.


 

If you have any questions about our returns policy please contact us.