I was bit disappointed with the coat quality: mine had threads hanging all around and some of the stitching was badly made so the fabric is crumbled. After testing the coat outside, it's not as warm either as I thought, especially from sleeves since they only have satin lining instead of fleece. Sizing feels bit difficult as well, at least for my body since it barely fits from my shoulders but is really big otherwise; this was kinda expected tho when I chose the size and read the measurements. I'll have to modify and fix the jacket abit, which is why I asked for partial refund and the customer support granted that. Got no complaints about customer support, they understood why I wasn't happy and were willing to find a solution with me.