Menu

FAQ

Do you ship to my country?

Yes, we have free shipping worldwide.

What are the shipping fees?

For retail customers, shipping is always free, no matter where you live or how much you order.

Wholesale customers, please visit our wholesale page.

What kind of shipping do you use?

We use  PostNL or GLS, depending on the destination country and the weight of the package.

Shipping outside the EU is always done by PostNL. Shipping within the EU is done by PostNL if the package weighs 0.5 kg or less; otherwise, we use GLS.

Where do my items ship from? How long until they're shipped?

All orders ship from our warehouse in Prague, Czech Republic. Orders ship 1-2 days after we receive the payment.

When can I expect my items?

The following shipping times are general estimates only. Shipping can take longer during the busy season (October - January).

Czech Republic and Slovakia: 1-2 days

EU, Norway, Switzerland: 3-10 days with GLS; 1-3 weeks with PostNL

USA: 1-3 weeks

Other countries: 2-3 weeks

DraculaClothing is not responsible for any delays caused by the courier service or customs. DraculaClothing is not responsible for any taxes or custom fees that may occur. Please contact your local customs agent if you are unsure of the rules in your country.

How can I track my order?

Log in to your account, go to "my orders", and click on "shipments". You will find the tracking number and a link to track your package.

Customers located in the US can find more detailed tracking information at usps.com once the package reaches the United States.

Unfortunately, the postal systems in Canada, Australia, and New Zealand don't provide tracking updates once our packages reach the destination country. If you're unsure about the location of your package, please contact your local post office before sending us an email.

I don't have a credit card or PayPal account. Can I still place an order?

Yes, you can also pay by bank transfer. Please send us an email at post@dracula.clothing with your shipping address, phone number, and items you'd like to purchase, and we'll prepare an invoice for you.

Got a question we haven't already answered?

You can send us an email at post@dracula.clothing, or write us a message on Facebook, but please don't do both :) We typically respond to messages within 1-3 business days.

Can I contact you by phone?

We don't have a customer support line - we are a small company with customers located all over the world (and in different time zones).