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Terms Of Service

Terms and Conditions

Identity of the seller: DraculaClothing sro., based K cervenemu Dvoru 24, 13000 Prague 3, Ico vat: CZ24242021

the price of goods, including all taxes and fees, which is always listed at the individual product

 

The method of delivery: We ship with Czech post or GLS.

 

Cost of delivery: We offer free shipping all over the world. For all retail customers

 

Cost of delivery wholesale: For wholesale we have free shipping on orders over 3000 euros. Half price shipping on orders over 1500 euros, for orders under 1500 euros the wholesale customer pays the shipping.

 

Placing an order

To place an order, add the item you want to the shopping cart, check out and follow the instructions.

 

Delivery

DraculaClothing ships with czech post or gls depending on the package size and where you are based. The shipping price is free anywhere in the world.

You want to buy four corsets, but you´re worried about the shipping price? Don´t be, it´s always free, no matter where you live or how much you buy!

DraculaClothing´s ships everything from Prague (within the EU) DraculaClothing is not responsible for any customs fees or taxes that may occur.  DraculaClothing is not responsible for any delays caused by the courier service or customs. Contact your local customs agent if you are unsure of the rules in your country.

 

Returns and Refunds

You can return goods, for any reason, within 14 days of receipt for a refund or exchange. 
For an exchange, you will have to pay return shipping.
If you need to return an item to us you simply send an email to post@draculaclothing.com providing the following details:

* Order number * Item(s) you wish to return * Reason(s) for return (you don´t have to give us a reason but all feedback is greatly valued)

We will reply very quickly, with full instructions on how to return the item(s). Please wait for our reply before sending goods back to us because unexpected returns (where these steps have not been followed) can result in delays, or even mean that your return isn´t received by us.

Where goods are found to be faulty we will reimburse the full cost of return postage, where goods are not faulty you will be responsible for the return shipping and packing costs.

If the goods are faulty send us a picture of the product, if it is clear from the picture that this is a manufacturing error we will send you a new one free of charge. The Draculaclothing tag have to be visible in the picture.

If you are unhappy with an item and wish to sell the item and order a new one, you may receive a big discount on the next item, the discount will vary depending on the item. Please send us a link to the sales ad.

Please note the following exceptions to our returns policy:

* Where the item is returned to us in a used condition we will not issue a refund. Any items that have been worn, washed, marked, affected by odours including cigarette smoke are non-returnable and will be sent back to you. * All bespoke and made to order corsets are non-returnable as they are made to a specific customer´s specifications. 
*There is no return on sale items.

DraculaClothing cannot accept responsibility for the damage or loss of packages or products sent back to us by a customer so we recommend that you opt for recorded or special delivery and retain your proof of postage and tracking details. Please ensure all parcels are clearly labelled and securely sealed before posting.

We take so much care when packing your order, please take the same care when returning your items to us by folding garments neatly to avoid unnecessary creasing which can cause irreparable damage to some fabrics.

Luckily because we only sell high quality, well-made, beautiful corsets and clothes the vast majority of returns are size exchanges. So don´t forget we offer expert, friendly advice via email. If you are unsure of what size to buy please just contact us before placing your order. We always reply quickly to emails.

* The date of receipt is defined as the date the item arrived at your requested delivery address. To clarify, if you are unavailable to take delivery of the item and the parcel is taken to your local sorting office for collection, the 14-day period commences from the original day delivery was attempted. Returns from overseas customers

If the exchange rate changes between the date of purchase and the date of refund, you will see a discrepancy in the amount refunded. This is governed by the banks and totally beyond our control, and may result in you being refunded more or less than you originally paid.

Any taxes or customs charges brought about by the return of items will be payable by the customer and deducted from the total amount refunded. These charges can be avoided by writing "Garment Return" and noting a value of zero on the customs declaration.

If you have any questions about our returns policy please contact us.

 

Conditions of use

Intellectual Property

The site contains copyrighted material and other information proprietary to DraculaClothing, its licensees and licensors, and other third parties. Except as otherwise permitted by law, you may not copy, modify, publish, distribute or otherwise exploit any content on the site without the express consent of DraculaClothing and any other relevant rights owner, except that you may download content for your personal non-commercial use only, so long as you keep intact all of the copyright and other proprietary notices.

Miscellaneous

These terms shall be governed by and construed in accordance with the laws of the country of Norway, without giving effect to any principles of conflicts of law. All users agree that any legal actions related to the site shall be brought and conducted in Norway, and users hereby consent to jurisdiction of this country. If any provision of these terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.

Your monitor settings will affect the colours you see, DraculaClothing are not resonsible for the colour differences that might occur. If you are unsure about a colour, please ask.

Acceptance of orders

We may refuse to accept an order for these reasons:

1. Goods are not available

2. There is no authorisation for your payment

3. There has been a pricing or product description error

4. We have reason to believe the transaction is a fraud

 

 

In General

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites, which are not operated by DraculaClothing (the "Linked Sites"). DraculaClothing has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. DraculaClothing will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

 

 

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. We offer free shipping all over the world.

In order to contract with DraculaClothing you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. DraculaClothing retains the right to refuse any request made by you. If your order is accepted we will inform you by email.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies

Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Discount Codes

Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of use relating to any discount code will be specified at the time of issue.

These T&Cs relate to all Draculaclothing promotions, competitions and discount codes (unless otherwise stated).

Only one promotion code can be used per order.

A promotion code can't be used after an order has been placed.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Draculaclothing, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Draculaclothing liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Trade marks

All images and most of the designs on this website is a DraculaClothing.com trademark

Indemnity

You agree to indemnify, defend and hold harmless DraculaClothing, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

DraculaClothing shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of Czech Republic and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Czech courts.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and DraculaClothing. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of DraculaClothing.